Permanent
Customer Services
Salary Grade 2 i.e. £24,790 – £25,992 per annum (pro rata for part time)
Part Time, 14.8 hours per week
Bassetlaw District Council is committed to offering a high level of customer service and the Council is seeking to appoint an enthusiastic customer focused individual to join our Customer Services team in providing a high level of customer service to the general public. This post offers unique challenges and provide an excellent opportunity to develop your skills and experience.
Based at our Contact Centre on Hundred Acre Lane, Worksop, the successful candidate will provide an efficient service to customers accessing our Golden Number service. This role is responsible for delivering a high quality and effective response to all customer enquiries and will provide relevant administration support and data entry to ensure software systems are up to date.
Applicants must be committed to providing a high level of customer care and possess good communication skills. You must be able to stay calm under pressure and deal with members of the public, Officers and Members in a courteous manner, as well as being a strong team member who is flexible to meet the demands placed upon the team.
If you would like more information about the role, please contact Adele Watson, Customer Services Manager at adele.watson@bassetlaw.gov.uk or on (01909) 533 533.
We offer a generous employee benefit package including 26-32 days holiday plus bank holidays, free healthcare cash plan, flexitime and so much more. You can read about all our employee benefits here.
We value the diversity of our people and actively encourage applications from all sections of the community. We maintain fair and well thought out recruitment processes at every stage to make sure that everyone is treated equally.
To apply please visit Jobs and careers | Bassetlaw District Council to upload your CV and covering letter, highlighting your relevant experience, qualifications, skills and achievements.
Please note that the application process will require you to upload your CV. If you don’t have one to upload, you can download a CV template we’ve created to help you get started.
Interview Date: Wednesday 21st May 2025
We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your CV as soon as possible so that you can be considered for this role.
