Customer Advisor

Job Title: Customer Advisor

Salary/Grade: £27,537 to £29,995 per annum pro rata / Grade 5

Hours/Days: 37 hours per week

Contract Type: Permanent

Location: Clowne Contact Centre, The Arc, High Street, Clowne S43 4JY (and other Contact Centre locations as required)

Closing Date: 29 April 2025

Interview Date: To be confirmed

Job Description:

Bolsover District Council is seeking a highly motivated Customer Advisor with excellent customer service skills to join our dynamic Customer Services Department. The successful candidate will provide high-quality information and advice to all customers, handling enquiries, service requests, and complaints related to all Council services.

Key Responsibilities:

• Deliver exceptional customer service across various touchpoints (Telephone, Live Chat, Email, Face-to-face).
• Act as a customer advocate, ensuring customer satisfaction and resolution of issues.
• Provide comprehensive information and advice on Council services.
• Handle complaints and sensitive issues with professionalism and empathy.

Requirements:

• GCSE Maths and English Grade C or equivalent.
• Strong passion for customer service and a customer-focused approach.
• Excellent communication skills.
• Ability to handle complaints and sensitive issues effectively.
• Willingness to train and develop new skills.
• Good ICT skills and adaptability to new technologies.
• Ability to work well within a team environment.

Why Work for Us?

Bolsover District Council is committed to delivering excellent services to our community while promoting economic growth and environmental sustainability. We offer a competitive salary, Local Government Pension Scheme, generous annual leave, and excellent work/life balance initiatives.

How to Apply:

Interested candidates should apply online via our dedicated webpage on Derbyshire Jobs at Bolsover District Council Vacancies or Derbyshire – Jobs and Careers. Applications close at midnight on 29 April 2025. For further information, contact Lesley Botham, Customer Service, Standards and Complaints Manager, at (01246) 242230 or email lesley.botham@bolsover.gov.uk.